Great customer service is critical to professional webhosting. If your webhost has bad customer service than you need to get out of your contract while you can. Bad customer service just makes it not worth it. The reason you are paying for hosting is for dependability and responsive customer support. Make sure you are getting this. Here are some customer service things that you should EXPECT from your professional web host:

  • You should always have a phone number to call where a live person will pick up the phone call and speak to you like you are an actual human being.
  • Customer Support should be capable of clearly speaking your language. If you can't understand customer service over the phone then don't work with that company anymore. A perfect example of this is Customer Service out of India. If you are not from India or living in India than you don't need to put up with it. It's just poor customer service.
  • How quick is the response when you email customer support? This will tell you how dedicated your webhost is to doing business with you. All emails you send them should be responded back to you within 24 hours.
  • How quick is the response when your server goes down? This is a big one. Servers go down sometimes, that's just the harsh truth. But how much effort does your webhost give to satisfy you in such times?
  • Do they have an online chat available? This is important. Sometimes you may not want to send the time to call or email. Online chat provides a quick way to ask a question and get a response. This is critical!
  • Do they have an easy to use support forum with lots of information? This is so important. As you become a more active customer you will learn to use your webhosts forums as a resource for many of your questions. If they have one of these of course!

I would like to point out in conclusion that Bluehost - professional web hosting currently provides all of these customer service features. That is what has made them so highly spoken of in the past. And it is the sole reason I choose Bluehost over their major competitors.

Again make sure you have these features of customer service available to you with your web host. You deserve to have all of them no matter how cheap your monthly cost is.